Question 1

(General Info) Where are these machines made?

Accepted Answer

They are manufactured and assembled in South Korea.

Question 2

(General Info) What sets you apart from other water dispensers?

Accepted Answer

Our dispensers are POWER-SAVING and consume less electricity than your typical water dispensers because they have an eco-mode feature that turns off the machine when not in use.
 
All our machines are equipped with the germicidal, state-of-the-art Ultra Violet LED light that sterilizes the water, giving you safe, clean, and pathogen-free drinking water.

Question 3

(General Info) Is it Bottle-Free?

Accepted Answer

Yes, it is bottle-free - no more heavy bottle-loading inconvenience!
 
Our water dispensers are directly connected to your tap water line and filter your water from there. No more bottled water from outside sources, giving you confidence that you only drink safe, clean, "POINT-OF-USE" drinking water. The POINT-OF-USE system is treating drinking water at the point-of-use as described by the World Health Organization (WHO) and the UNICEF. Contamination due to prolonged storage will be avoided.

Question 4

(General Info) Is it safe for infants and pregnant women?

Accepted Answer

Our machines produce safe drinking water because of the thorough filtration process using different filtration media, and the germicidal Ultra Violet LED light that serves as a sterilizer.

Question 5

(General Info) Is it only for household application?

Accepted Answer

Our dispenser models cater to different markets. The Prestige Series, Premium Series, Luxe Series, and Ecolite Series cater to households.
 
The Ultra Series caters to big families, restaurants, offices, hotels, and other industrial or commercial establishments.

Question 6

(General Info) What is the UV (Ultra-violet) feature?

Accepted Answer

Our Hot & Cold models are equipped with the germicidal, state-of-the-art Ultra Violet Light-Emitting Diode (LED) light. It further eliminates bacteria and viruses that have not been filtered out during the filtration process. The UV LED light serves as a sterilizer to get rid of disease-causing pathogens.

Question 7

(General Info) Do we really need a pre-filter?

Accepted Answer

A pre-filter is a set of 3-stage filters separate from the main unit. It is recommended when the water source is deep well and the water has not been pre-treated.
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For feed water sourced from the local water district, or Manila Water or Maynilad, there is no need for a pre-filter.

Question 8

(General Info) Is the UV LED light in the machine safe?

Accepted Answer

Our germicidal UV LED light efficiently kills pathogens without harm to exposed human tissue. Besides, the location of the UV LED light is inside the machine coming in contact only with the filtered water for sterilization purposes.

Question 9

(General Info) Is there an after-taste of the product water?

Accepted Answer

Absolutely none. The rust and chlorine taste or any peculiar taste of the feed water are filtered out in the pre-carbon stage, and the water taste is further polished by the post-carbon filter.

Question 10

(General Info) Which model is best for me?

Accepted Answer

While it is undeniable that we offer the most advanced in water filtration in terms of technology and design, we also offer the widest range of models that cater to each individual need and sense of personal preference. To help you decide which model fits you, please click HERE (https://www.xynsmartlifestyle.com/faq-salient-features)to give you the salient features of each model.

Question 11

(Installation) Can I have my home/office checked for installation layout before purchasing?

Accepted Answer

Yes. We can do an ocular and even bring the desired unit upon request for better visualization of the overall look of your kitchen or pantry. This is however subject to distance restrictions.

Question 12

(Installation) Who will install the machine?

Accepted Answer

Our machines are DIY (Do-It-Yourself), and easy to install. All components and adaptors for tapping to the water line are inside the package. Should you wish to install it yourself, our technical team can walk you through and guide you step by step via a video call.
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For Metro Manila and nearby provinces, our competent technical team can deliver and install the machine for a minimal charge.
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The duration of the installation process depends on the location where the machine is to be placed, the layout of the water line, and the distance of the machine from the water source. Less complicated installation can last only for 1 hour, or up to 6 hours for complicated ones.
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Please take into consideration that the machine must be installed near an electric outlet.

Question 13

(Installation) Does the unit have to be placed near the sink?

Accepted Answer

Not necessarily. You can place the machine wherever you want it to be placed for your convenience, and for aesthetics purposes. However, it has to be near the water line for at most 10 meters away. Please take into consideration that the connecting white hose must be concealed for aesthetic purposes. 
​
For countertop or near-the-sink installation, drilling an 8mm hole passing through the side of the counter could be an option to connect to the angle valve under the sink. Please take note that there should always be constant supply of water to the machine for continuous dispensing. Shutting off the gate valve is only done during maintenance, repair, or emergency due to leakage.

Question 14

(Installation) How soon can you deliver and install?

Accepted Answer

For Metro Manila and nearby provinces, our technical team can deliver and install within 72 hours. 
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For distant provinces, the delivery of your machine will depend on the schedule of a third-party cargo forwarder. Our Customer Care & After-Sales Support Department tracks and monitors your machine until you receive it.

Question 15

(Filter Replacement) How do I know when to change filters?

Accepted Answer

There are models that prompt when it is time to replace the filters, specifically the models PRESTIGE 3000 and ULTRA H04. For all other models, filter replacement is done every 6 months for particular filters, and every 12 months for other filters.
 
Please click HERE ()for your guide for the periodic filter replacement. Please take note however that it is only a general guide because your filter lifespan would vary depending on various factors such as quality of water, consumption of filtered water, and water pressure.
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As a safety precaution, please ensure that the machine is unplugged from the electrical outlet, and the water gate valve is shut off when changing filters.

Question 16

(Filter Replacement) Where can I buy the filters?

Accepted Answer

In buying things like our water dispensers where periodic maintenance and filter replacement is required, you should take into consideration the sustainability of the supply of consumables. You can be assured that we are in it for the long haul with our customers.
 
Consumables and parts are available in our Customer Care & After-Sales Department in Quezon Avenue, Quezon City. You may contact us HERE.(https://www.xynsmartlifestyle.com/customer-care)
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You may also directly buy the filters from Shopee (https://shopee.ph/xyn.faxyn)and Lazada.(https://www.lazada.com.ph/shop/xyn) We are also the merchant on those e-commerce platforms.

Question 17

(Payment Terms) What are the available Payment Terms?

Accepted Answer

We accept cash, checks (cleared before delivery), online bank transfers (transferred before delivery), or credit cards with straight and installment options.
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For credit card transactions within Metro Manila and nearby provinces, we can bring the credit card terminal upon delivery and you swipe your card on-site.
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We offer you an easy installment term for 1 year without interest through our partner-banks-issued credit cards (BDO, Metrobank, RCBC).

Question 18

(Technical Support / Maintenance) Who do I call for service and maintenance?

Accepted Answer

For technical support, please click HERE.(https://www.xynsmartlifestyle.com/customer-care)

Question 19

(Technical Support / Maintenance) Does it need to be plugged continuously to an electrical outlet?

Accepted Answer

Yes. Our machines were made giving safety precautions the highest priority. Power-saving was also considered by incorporating the Eco Mode feature.

Question 20

(Nationwide Delivery) Can you deliver nationwide?

Accepted Answer

Yes. We can deliver your machine outside Metro Manila and nearby provinces via third-party cargo forwarders, subject to their service routes. Delivery fee varies depending on the destination and the product size, and is shouldered by the customer as our price is FOB (Freight On Board).

Question 21

(Warranty) What is the coverage and how long is the warranty?

Accepted Answer

Warranty is 1 year for parts and labor except consumables (filters).

The taste of purest water.

All About Hot & Cold Water Dispensers | All About eWater | Non Electric Water Dispenser

Frequently Asked Questions

All About
Hot & Cold
Water Dispensers

These machines regardless of the model produce safe drinking water at hot and cold temperatures. Some models produce ambient water.